Household Leader

Contact Info:

Marsha Poulsen
Action Pact
414 258-3649




- - - - - - - - - - - - - - - -

To inquire, please contact Marsha Poulsen  


The Piper Assisted Living and Memory Care

2300 N 113th Terrace
Kansas City, KS 66109
Driving Directions


Are you committed to culture change, but unsure about how your home’s households will operate and interact under the Household Model? This intensely practical two-day workshop will equip your household staff with the tools and knowledge they need to keep your home running smoothly during and after the transition.

This workshop details the life that is within our power to create. A life of both house and home. A life that fosters daily life as we all know it. Getting up and going to bed when wanted. Bathing how and when one prefers. Being with friends, and being alone at one’s desire. Engaging in daily life as one chooses, whether cleaning, cooking, reading, playing or befriending. Being able to eat when and what one chooses. Life can be good in a household. This workshop focuses the participants on the role that they can play to create this environment and on the skills that they need to lead, coach, guide and problem-solve. Target audience is both leaders in the organization who educate/coach Household Coordinators, Homemakers and other staff, as well as the household leaders.


We begin with the Essential Elements needed in the Household, move to the competencies required of staff who work there, and offer a variety of case problems to study together.

Upon completion, participants will be able to:

  1.     List the Essential Elements of households (Shields and Norton, In Pursuit of the Sunbeam, 2006) and discuss how to develop and strengthen each element in the household;
  2.     Identify the leadership skills that they need as individuals and put a self-growth plan in place for growing this skill set;
  3.     Broadly understand their performance management responsibilities and list out the interpersonal strengths that they personally need to grow to approach these responsibilities;
  4.     Indicate the key competencies necessary in the household and how to foster them;
  5.     List the hard and soft skills of versatile work in the households, and identify how their organization is tackling this work;
  6.     Describe why dining and kitchen life is central to life in the household and how they might encourage its development;
  7.     Realize the potential of daily life in the household through an exploration of life enhancement skills;
  8.     Discuss staffing approaches related to maintaining a healthy, consistently assigned staff;
  9.     Define a self-led team, evaluate themselves in relation to growing team, and formulate an action plan for on-going development of a self-led team approach
  10.     Develop a beginning understanding of the QI process when applied in a household specific manner; identify key issues for further guidance from their facility.
  11.     Speak clearly on the concepts of a learning organization and the value of people discovering and utilizing each others strengths to benefit the organization;

Prepare yourself to take a major facilitating role in shaping the future of long-term care.

Presenter: Glenn Blacklock, Action Pact Consultant

TUITION: $1500



What’s Happening?


Action Pact Calendar



Hear the Voice of Households



Action Pact in the News


HouseWorks Subscription Suite


Sign up for our newsletter



"Conversations with Carmen" schedule


Learn more about our services

Contact LaVrene Norton

at 414.258.3649

or Steve Shields

at 785.313.4059




Read motivating stories, be inspired, gain new insights...