Featured Testimonial/Story

Pennybyrn at Maryfield

Good leaders grow leadership in others, and Pennybyrn uses mentoring – walking the talk, leading by example, sharing resources and knowledge

Success of the Household Model relies on decision-making power being close to the elders so that their preferences and spontaneity can drive daily life. Strong household teams are essential to make this happen. Formal leaders must grow leadership skills throughout the organization to help teams develop the competencies, certification and confidence needed to work together, adjust to new roles and fulfill FTE requirements in the households. Pennybyrn at Maryfield in High Point, NC has become one of the leading Household Models in the nation, thanks in big part to its commitment to growing leadership in its staff.


When staffing their new households, formal leaders had the foresight to grow and promote within, knowing their commitment to staff would earn staff’s commitment to the new model. This meant folks would take on blended roles and new responsibilities and would need formal training for certification. CNAs and a payroll clerk became household coordinators, dietary aides became Certified Dietary Managers and lead homemakers and a housekeeper became life enhancement coordinators. Formal leaders became CNA certified. The organization paid for certification testing and materials for five would-be CDMs and gave them one day a week with salary to study in a makeshift classroom at the nursing home with Pennybyrn’s nutritionist. When one candidate failed the exam the first time, they wouldn’t let her give up, convinced her to try again and helped her work to eventually pass.


Good leaders grow leadership in others, and Pennybyrn uses mentoring – walking the talk, leading by example, sharing resources and knowledge – to support and encourage developing leaders. From Administrator Vonda Hollingsworth to household CNAs, the staff at Pennybyrn look out for each other and work together. It’s a culture where the capacity to listen is valued and everyone can learn something from everyone else.  This support and forethought has helped move several frontline staff from uncertainty and even fear, to confidence and greater job satisfaction.


The individual and detailed stories of Pennybyrn’s growing leaders are featured in Action Pact’s The New Face of Leadership.  

 

If you'd like to read more about Pennybyrn, click here.


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