20-03 - The Power of Language to Create Culture

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Unfortunately, the language of long-term care can be institutional. Even CMS notes this by encouraging the elimination of labels at Tag F550. Are institutional words like these heard in your culture? Facility, beds, frontline, work the floor, toileting, non-compliant, behaviors, difficult, activities, dietary, resident, elope, expire, feeder? Consider a personal and community-wide commitment to use softer, more dignified language. The great news is that changing language costs no money yet does wonders to shift an institutional culture to a natural, normal, culture of home instead. Join Hostess Carmen Bowman as she shares from the paper of the same title, which she co-authored.

Non-institutional language raises the bar: it drives practice, improves life satisfaction, and is required by CMS requirements.

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