Action Pact

1-Day Workshop

CONFLICT: Fuel of Change

Contact Info:

Marsha Poulsen

[email protected]

414.258.3649

When

No sessions scheduled at present

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8:30 am to 3:30 pm

(Lunch included in fee)

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FEES: $120 for one person or $99/person if two or more from the same facility.

Where

Saint Joseph Villa

110 W. Wissahickon Ave
Flourtown, PA
Driving Directions

This work session will address conflict as the important fuel for change. While we often wish conflict would go away, that’s usually because conflict scares us. This one-day course will discuss the brilliance of embracing conflict. Individuals will be encouraged to begin a personal journey of learning the skills of gentle conflict provocation as well as conflict management and conflict resolution. Teams will be strengthened by respecting conflict and being aware of team members’ strengths and ‘hot buttons.’ Examples will be provided from family life as well as from the workplace. The desired outcome of the instructor is that the participants will recognize the importance of growing conflict skills in culture changing organizations. Why? So that residents can continue to grow and live a good life, filled with the delights and pleasures of normal conflict; and that employees can learn skills that not only make their care environments hum with new energy, but that they can take home and nurture happiness through conflict in their families as well!

LEARNING OBJECTIVES

Participants will be able to:

Describe why conflict is good (it spurs growth, fuels change, stimulates creativity)
List ways to recognize it and talk about conflict in organizations and work teams
Define the 3 steps to conflict resolution
Identify examples of conflict as a propellant for deep change in culture changing organizations
Seek online guidance and resources to develop understanding and skills about conflict

CONTINUING EDUCATION NOTE: This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 6 clock hours and 6 participant hours..

Cancellations must be requested at least two weeks prior to the workshop. No refunds will be issued after that point. All refunds are subject to a 20% processing fee.

If you wish to transfer your registration to another session, you may do so at no charge, but we must know at least two weeks in advance so we can attempt to fill your seat. Transfers in the last two weeks before the session are only allowed if an annual state survey is in progress at your facility. Transfers within the two weeks prior to the event are subject to a surcharge of 20%.

Substitutions (sending a different person to take your place) are always accepted at no charge, even at the last minute.