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Gloria’s expertise and leadership skills have frequently been called on for leading communities into health, compliance, and stability, with a focus on resident-centered care. She has held Director of Nursing positions from the early 90’s. Since 2011 Gloria, as DON, guided an interdisciplinary team, managed the educational process, interviewed and hired  staff, oversaw orientation for staff and residents, implemented empowered self-scheduling and decreased psychotropic medication use -- all while leading the transformation to a Household Model an addition of six skilled nursing households of 14 residents each.

Her additional role for the past 20 years - in risk management and as a medical legal consultant, has been in growing and strengthening critical thinking skills in all levels of staff.

Since coming to Action Pact, Gloria has led the Nurse Leader intensive and one-day workshops, as well as developing, coaching and consulting with nursing staff in new household communities.